1. General Terms

These terms and conditions set out the basis on which Oxford Airport Cars provides private hire and airport transfer services to clients, passengers and persons making bookings.

Oxford Airport Cars aims to provide a safe, reliable and professional service to all customers. We will always endeavour to deal with our customers fairly and reasonably.

Whilst we will exercise reasonable care and consideration when carrying out customer instructions, we cannot accept responsibility for incidents, delays, losses or costs arising from circumstances beyond our reasonable control.

2. Transport of Goods

All parcels, packages and goods carried in our vehicles are transported at the customer's own risk. Customers are responsible for ensuring that adequate insurance cover is in place for any goods being transported.

3. Right to Refuse Service

Oxford Airport Cars reserves the right to refuse to carry any person, luggage, parcel or object that the driver reasonably considers may cause harm, damage or risk to the driver, passengers or vehicle.

The driver's decision in relation to the safety of the vehicle and its occupants will be final. Customers may be responsible for any costs resulting from damage or additional requirements caused by such items or circumstances.

4. Quotes and Fares

Quotes are based on the information supplied at the time of booking, including the journey distance, estimated travelling time, time of travel and vehicle type required.

Fares may be calculated according to mileage, journey time and applicable out-of-pocket expenses. The price may vary depending on the vehicle and service required.

Most journeys are quoted using an appropriate route. If a customer requests a different route, additional stops or diversions, or if a different route is required because of traffic or road conditions, additional mileage and journey time may be charged.

5. Additional Charges and Surcharges

Additional charges may apply in certain circumstances, including:

• Airport and railway station pickups
• Additional stops or diversions
• Out-of-area journeys
• Peak travel periods
• Christmas, New Year and Bank Holiday journeys
• Extreme weather or difficult road conditions
• Journeys outside standard service periods
• Additional waiting time
• Airport parking charges

6. Booking and Cancellation

A booking will remain valid until it has been cancelled and the cancellation has been confirmed by Oxford Airport Cars, or until our driver or supporting staff have confirmed that the journey cannot be completed.

Customers should ensure that cancellation requests are communicated clearly to our office and that confirmation of cancellation is received.

Where a journey is cancelled after the driver has been dispatched, a cancellation charge may apply to cover the driver's time, mileage and other costs incurred.

If the driver is unable to locate a passenger after making reasonable efforts, a charge may also apply.

7. Airport Pick-Up and Parking Charges

Airport parking and access charges can vary depending on the airport, terminal, parking area and length of stay.

We aim to minimise parking charges by monitoring flight arrival times and arranging an appropriate pickup time. Where an airport parking charge is incurred, the applicable charge may be passed on to the customer.

8. Waiting Time

For airport pickups, we monitor flight landing times where flight information has been provided correctly.

Our standard airport pickup service includes up to 60 minutes of free waiting time after the flight has landed. Additional waiting time beyond the included period may be chargeable.

Customers who expect delays due to immigration, luggage collection or other circumstances should inform us when making their booking.

9. Flight Delays and Early Arrivals

We monitor the flight information supplied with your booking and adjust the pickup time where possible if your flight is delayed or arrives earlier than scheduled.

Customers should provide the correct flight number and arrival information when making an airport transfer booking.

10. Congestion Charges and ULEZ

Certain journeys within London may be subject to applicable road, congestion or emissions-related charges.

Where such charges apply to a journey, they may be added to the journey cost in accordance with the applicable regulations and circumstances of the journey.

11. Journey Routes and Changes

We will endeavour to follow the route requested by the passenger where it is practical and safe to do so.

Route changes, additional stops, diversions or other changes requested during a journey may result in additional mileage, time or charges.

12. Passenger and Luggage Responsibility

Passengers are responsible for ensuring that their luggage and personal belongings are safely loaded and unloaded.

Our drivers will provide reasonable assistance with luggage where possible, but passengers remain responsible for their belongings.

Oxford Airport Cars cannot accept responsibility for luggage that is lost, damaged or left behind in the vehicle unless caused by circumstances for which we are legally responsible.

13. Child and Baby Seats

Child and baby seats may be available on request. Customers must request the required seat when making their booking so that the appropriate arrangements can be made.

14. Passengers Requiring Assistance

Our drivers will provide reasonable assistance to passengers where possible.

Passengers requiring dedicated airport accessibility assistance should arrange this directly with their airline or the relevant airport before travelling.

15. Payment

Payment may be made using the payment methods available for the booking, which may include cash, card or online payment.

Where payment is made by card, the applicable amount may be charged before or on the day of the journey in accordance with the booking arrangements.

16. Missed Flights and Changes to Travel Plans

If a passenger misses a flight or changes their travel plans, they should contact Oxford Airport Cars as soon as possible by using the contact details provided with their booking confirmation.

Additional charges may apply where a change results in additional waiting time, driver attendance, parking or other costs.

17. Passenger Conduct

Passengers are expected to behave responsibly and respectfully while travelling in our vehicles.

Any damage, excessive cleaning requirement or contamination caused by a passenger may result in an additional charge depending on the circumstances and severity.

18. Cancellation and Refund Policy

Cancellation requests should be made as early as possible before the scheduled pickup time.

Cancellation charges may apply depending on when the cancellation is received and whether the driver has already been dispatched or is travelling to the pickup location.

Customers should obtain confirmation from Oxford Airport Cars that their cancellation request has been received and processed.

Refunds for prepaid journeys will be considered in accordance with the applicable booking and cancellation terms.

19. Incorrect Booking Information

Customers are responsible for providing accurate booking information, including the pickup address, destination, date, time, passenger details and flight information where applicable.

Additional costs may apply where incorrect or incomplete information results in additional waiting time, driver mileage or other costs.

20. Queries and Complaints

Any query regarding a journey or booking should be raised with Oxford Airport Cars as soon as possible so that we can investigate the matter and provide appropriate assistance.